Last Updated: [Insert Date]

Welcome to Zelcius (“Company”, “we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website [your domain] (“Platform” or “Website”) and the purchase of products or services from Zelcius. By accessing or using the Platform, or by making a purchase, you (“User”, “Customer”, “You”) agree to be bound by these Terms.

If you do not accept these Terms, please refrain from using the Platform or purchasing products.

1. Eligibility

You must be at least 18 years of age to purchase products or create an account on the Platform. By using the Platform, you confirm that you are legally competent to enter into a binding contract.

2. Account Creation & Registration

To access certain features or purchase products, you must create a user account on the Platform. During registration, you may be required to provide personal information including, but not limited to:

• Full name
  
  
• Date of birth
  
  
• Email ID
  
  
• Phone number
  
  
• Address
  
  
• Location details
  
  
• Payment or card information
  
  

All personal information you provide is governed by our Privacy Policy.

By accessing the Platform or using our Services, you acknowledge and agree that you are bound by these Terms. If you do not accept the Terms, you must not register or access the Services.

3. Account Security

You are solely responsible for:

• maintaining the confidentiality of your account and password,
  
  
• all activities that occur under your account,
  
  
• ensuring your account information is accurate and updated.
  
  

If your password or account access is compromised (lost, stolen, hacked, or otherwise misused), you must notify us immediately. Upon notification, we will block or secure the account as necessary.

You agree not to:

• impersonate another person,
  
  
• create an account for anyone other than yourself,
  
  
• provide false or misleading information,
  
  
• create multiple accounts,
  
  
• use an email address that is not your own,
  
  
• allow third parties to use your account.
  
  

By creating an account, you agree to receive essential communications related to orders, updates, and account activity.

4. Product Information & Availability

We strive to ensure that product descriptions, images, colours, and details on the Platform are accurate. However:

• Images are indicative and may vary slightly from actual products.
  
  
• Colours may differ due to device screen settings.
  
  
• Product information may contain typographical errors or inaccuracies.
  
  
• Stock availability is subject to change.
  
  

Zelcius reserves the right to update, correct, or modify information (including pricing and availability) at any time, even after an order is placed, without prior notice.

5. Pricing & Payment

• All prices on the Platform are listed in INR.
  
  
• Prices may be modified without prior notice.
  
  
• Payment must be made via approved payment gateways available on the Platform.
  
  
• Zelcius is not responsible for payment failures due to third-party payment gateways.
  
  

6. Orders & Acceptance

Placing an order constitutes an offer to purchase. Zelcius reserves the right to accept or decline your order in cases such as:

• Payment failure
  
  
• Incorrect pricing
  
  
• Product unavailability
  
  
• Suspicious or fraudulent transactions
  
  

An order is confirmed only after you receive an order confirmation email.

7. Shipping & Delivery

• Delivery timelines are estimated and may vary by location, courier availability, and external factors.
• Zelcius has the rights to cancel the order at any time (even after order is placed) due to any reason like price mismatch, product unavailability, etc. If the order is cancelled for the prepaid order the amount will be returned within 10 days of the order placement.
• Once dispatched, delays caused by courier partners are beyond our control.
  
  
• Incorrect address entries resulting in failed delivery may incur reshipping charges.
  
  

For specific details, refer to the Shipping Policy.

8. Returns, Refunds & Exchanges

Our Refund & Return Policy, available on the Platform, governs all return/refund/exchange requests.

General guidelines:

• Products that are used, damaged, washed, or altered are not eligible for return.
  
  
• Refunds (if applicable) will be processed through the original payment method.
  
  

9. Intellectual Property Rights

All content on the Platform—including images, logos, text, product designs, graphics, and software—is the exclusive property of Zelcius or its licensors.

You may not copy, reproduce, modify, distribute, or use any content without prior written consent from Zelcius.

10. User Content & Copyright Policy

“Content” includes text, images, videos, data, messages, audio, graphics, or any material uploaded or shared by you.

Your Rights

You retain copyright to any Content you upload. However, by uploading or posting Content, you grant Zelcius a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to store, use, display, reproduce, modify, and archive the Content as necessary for Platform operations.

Prohibited Content

You must not upload Content that:

• infringes intellectual property rights,
  
  
• defames individuals or groups,
  
  
• is illegal, obscene, vulgar, hateful, pornographic, harmful, or deceptive,
  
  
• promotes discrimination, violence, racism, or hatred,
  
  
• violates Indian law or encourages illegal conduct,
  
  
• includes viruses, malware, or harmful code,
  
  
• impersonates others or misrepresents your identity,
  
  
• contains political campaigning, spam, or unsolicited advertising,
  
  
• contains misinformation or disinformation,
  
  
• threatens India’s unity, integrity, security, or public order,
  
  
• restricts others from using the Platform,
  
  
• exposes Zelcius or users to legal or reputational harm.
  
  

Zelcius may remove any prohibited Content without notice.

You are solely responsible for ensuring your Content is accurate and lawful.

11. Customer Support & Mandatory Issue Resolution

Before initiating any legal complaint or action, you agree to contact our customer support team and allow us reasonable time to resolve your issue.

This internal resolution step is mandatory.

12. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles.

All disputes relating to or arising out of:

• these Terms,
  
  
• the use of the Platform,
  
  
• or any product purchased from Zelcius
  
  

shall be subject to the exclusive jurisdiction of the courts located in Chittorgarh, Rajasthan, and you expressly consent to such jurisdiction and venue.

13. Disclaimer of Warranties

The Platform and Services are provided on an “as is” and “as available” basis.
 Zelcius makes no warranties of any kind, express or implied, including:

• merchantability,
  
  
• fitness for a particular purpose,
  
  
• quality of service,
  
  
• accuracy of information,
  
  
• uninterrupted or error-free operation,
  
  
• completeness or reliability of content.
  
  

Zelcius is not responsible for:

• unethical or illegal user actions,
  
  
• typographical errors or inaccuracies,
  
  
• damages caused by failure to consult professionals,
  
  
• viruses, malware, or harmful code during Platform access,
  
  
• service outages, data loss, or discontinuation,
  
  
• issues caused by third-party services (payment gateways, couriers, hosting providers).
  
  

14. Limitation of Liability

To the fullest extent permitted by law:

• Zelcius shall not be liable for indirect, incidental, punitive, special, or consequential damages, including lost profits.
  
  
• Our maximum aggregate liability shall not exceed the total amount paid by you for the product or service in question.
  
  
• No claim arising out of the Platform or these Terms may be brought after one (1) year from the date the cause of action arises.
  
  

Your sole remedy for dissatisfaction with the Platform is to stop using it.

15. Termination

Zelcius may suspend or terminate your account or access to the Platform without notice if:

• you breach these Terms,
  
  
• provide false information,
  
  
• engage in fraudulent or harmful activity.
  
  

16. Changes to Terms

Zelcius reserves the right to update or modify these Terms at any time.
 Revised Terms will be posted on the Platform with a new “Last Updated” date.
 Continued use of the Platform constitutes acceptance of the updated Terms.

18. Force Majeure

Zelcius shall not be held responsible for failure to perform obligations due to events beyond reasonable control, including natural disasters, strikes, government actions, or technical failures.